8u77 FAQ

Watch out for a few common signs — repeatedly playing to chase lost money, being unable to control how much you play, hiding your gambling from family or friends, and suffering at work or in your studies because of time spent gambling. If any of these apply to you, take a break and visit our responsible gaming page for detailed guidance.

Yes, 8u77 offers a cooling-off feature. You can temporarily suspend your account for a set period. If you need a longer break, you can choose self-exclusion, which prevents you from logging in until a specified period has ended. To make this request, contact our support team directly via live chat.

8u77 is for players aged 21 and above only. Age is verified at the time of account creation, and identity documents may be checked if needed. Keeping minors away from gambling is a priority for us, so we may verify any account at any time if there is reason for concern.

Our responsible gaming page has helpful information and self-assessment tools. For professional mental health support, contact Bangladesh's national mental health helpline or your nearest counselling centre. The 8u77 support team can also point you toward the right resources.

You can set a weekly or monthly deposit limit for yourself to avoid spending beyond your budget. To set this limit, let our support team know via account settings or live chat. Lowering a limit takes effect immediately, while increasing one takes a little longer — this is intentional.

Deposits normally reflect in your account within a few minutes. If more than 15 minutes have passed, contact us via live chat and provide your payment receipt or transaction ID. Our team will verify and resolve the issue promptly. Occasional short delays can occur due to mobile network issues.

8u77 currently supports five deposit methods — bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, you can send from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. No deposit methods other than these are accepted.

8u77 does not charge any deposit fee. However, your mobile banking service (such as bKash or Nagad) may apply their own charges for send-money or cash-out transactions. For bank transfers, your bank's transaction fee may apply. It is best to check this with your service provider in advance.

The minimum deposit amount is ৳100 across all methods. From this amount you can add funds to your account, and a first-time deposit will also make you eligible for the welcome bonus. The maximum deposit amount may vary depending on your account level.

Yes, 8u77 offers a 100% bonus on your first deposit, up to a maximum of ৳15,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 as a bonus, bringing your total balance to ৳2,000. Before withdrawing, you must wager 10 times the bonus amount — meaning for a ৳1,000 bonus, you need to place a total of ৳10,000 in bets before you can withdraw.

No, only one account per player is permitted. Creating multiple accounts using the same phone number, email, or identity document is strictly prohibited. If someone is found operating multiple accounts, all accounts may be closed and deposited funds may be forfeited.

To update personal information, contact our support team via live chat or email at [email protected]. You may be required to provide a copy of your national ID card or passport to verify your identity. This verification process is mandatory for security purposes — it keeps your account protected.

Use the "Forgot Password" option on the login page — a recovery code will be sent to your registered phone number or email. Use the code to set a new password. If you experience any trouble with this process, contact us via live chat and confirm your identity using your registered details.

Yes, you can log in to 8u77 from the browser on any device — no separate app download is needed. When logging in from a new device, a verification code may be sent for security purposes. Avoid keeping the same account logged in on multiple devices at the same time.

To permanently close your account, email [email protected] or submit a request via live chat. Any valid balance in your account can be withdrawn before closure. Once the request is confirmed, the account will be deactivated.

The minimum withdrawal amount is ৳500. Withdrawal requests below this amount will not be processed. If your balance is ৳500 or more, you can withdraw at any time, provided any bonus wagering requirements in your balance have been met.

No, withdrawals must go directly to a payment method registered in your own name. Withdrawals to third-party wallets or accounts are not permitted. This is part of our anti-money laundering policy and also ensures the safety of your funds.

The welcome bonus condition requires you to wager 10 times the bonus amount. For example, if you received a ৳1,000 bonus, you must place a total of ৳10,000 in bets before you can withdraw earnings from that bonus. Wagering is calculated on the bonus amount only, not on the deposit amount.

Withdrawal requests are generally processed within 15 minutes to 2 hours. bKash, Nagad, Rocket, and Upay typically have the fastest processing times. Bank transfers may take slightly longer. If your account has not been fully verified, your first withdrawal may take a bit more time.

Cancellation is possible before processing has begun. Once processing has started, it generally cannot be cancelled. If you need to cancel, notify us via live chat as quickly as possible. However, in line with our responsible gaming policy, frequently cancelling withdrawal requests is not recommended.